Terms and Conditions

Please read below all Terms and Conditions for lessons and hire at Ullswater Wake & Surf

PAYMENT

Payment must be made upfront when the booking is made.

This can be done online through our booking system, over the phone or in person with cash or card.

The person who creates the booking is responsible for full payment of everyone in the booking and also for ensuring that the participants are aware of our Terms and Conditions. 

Refunds - for bookings and payments made via our online booking system, please be aware that refunds can take 3-5 days to reach your credit card/bank account depending on the financial institution.

CANCELLATIONS

Our Cancellation Policy varies depending on which activity you book:

Wakesurf, Kneeboard and Luxury Boat Charter

All cancellations must be made at least 7 DAYS before the booking. Cancellations or no shows less than 7 days before the booking will be charged 100% of the total booking.

All Other Activities

All cancellations must be made a minimum of 48 HOURS prior to the booking.
Any no-shows or cancellations after this time will be charged 100% of the total booking.

In the rare event that Ullswater Wake & Surf considers the weather conditions to be unsuitable or dangerous we will do our best to reschedule your booking to another time that suits you, or fully refund your payment.

Refunds - for bookings and payments made via our online booking system, please be aware that refunds can take 3-5 days to reach your credit card/bank account depending on the financial institution.

PARTICIPATION & LIABILITIES

When you make a booking you and any participants must be aware that all watersports carry a degree of risk to both people and property, even when enjoyed under supervision of qualified instructors.

All participants must inform us of any medical conditions, illnesses or allergies as well as any recent operations or injuries.

All participants must sign and fill out Waiver form, parents or guardians must do this on behalf of under 18s.

​All under 18s must be accompanied and supervised by a parent/guardian at all times while participating in any activities.

​Specifically for paddle boarding anyone under 12 years old must share a board with an over 18 and anyone 12 and over but under 18 must be accompanied on the water with an adult at all times. 

​In no circumstances should participants be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities. All participants must agree to abide to all instructions and decisions that Ullswater Wake & Surf and its instructors make. 

Ullswater Wake & Surf does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees or sub contractors and as a responsible business has Public Liability insurance in place. However, Ullswater Wake & Surf assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own or its employees.

All other liability or conditions implied by law are excluded to the fullest extent possible.

​By booking a session with Ullswater Wake & Surf you are confirming that you have read and understand these Terms and Conditions.